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Frequently Asked Questions
Q. : What methods of payment do you accept?
A. : We accept Credit Cards.
Q. : In what currency are your prices?
A. : Our prices are in US$. We do business literally in every corner of the world and US$ is a universally understood currency.
Q. : What if my order gets returned?
A. : When orders are returned not by our fault (for example such reasons as UNCLAIMED or WRONG ADDRESSED), there are two options you can choose from. First scenario: we will refund the amount of your order except 10% processing commissions and $15 return fee that we pay upon the receipt of such shipments. Otherwise we can reship your order for a flat fee of $30 (shipping expense).
Q. : What is your Chargeback policy?
A. : We will not tolerate credit card chargebacks and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedure.
Q. : What countries do you deliver cigars to?
A. : We deliver from Europe anywhere in the world. We now ship Cuban cigars exclusively by 4-10 business days Air Mail. Deliveries are guaranteed to any location worldwide. Shipping fee for orders up to $ 150 - $ 30 per order, and for orders above $ 150 - shipping is free.
Q. : Is there a possibility that my cigars get taxed or seized?
A. : There is a possibility that some countries like Canada, Australia and UK will impose duties on tobacco import or confiscate your parcel (UK, Canada). You can either pay for the cigars or refuse doing this and send them back to us (if taxed). We will make a refund only after the package turns back to our office, deducting $50 for the return and 25% from the total amount of your order.
Q. : Do you guarantee delivery?
A. : Shipments are guaranteed for delivery. Should a shipment not arrive for ANY reason we will either replace the order or refund the amount of the order - whichever you prefer. Simply stated: We guarantee delivery.
Q. : How are the cigars packaged?
A. : Cuban cigars are shipped with their original cigar bands on. We NEVER remove cigar bands or re-package cigars in any way. We ship in the original boxes (vacuum packed for their protection) with original Cuban factory seals and deliver to your doorstep in a prompt and CONFIDENTIAL way.
Q. : What happens if my cigars do not arrive, for whatever reason?
A. : This is a very unlikely event, but our policy is that if for ANY reason your cigars do not arrive at your door, we will either credit you in full or if you wish we'll replace the order, re-shipping the exact order at no additional cost to you. Simply stated: WE GUARANTEE DELIVERY.
Q. : Do you guarantee the cigars you sell are authentic?
A. : Authenticity is 100% guaranteed! If we say Cuban, we mean Cuban and nothing else. We do not carry other cigars. No fakes or counterfeits here!
Q. : What if I'm not satisfied with my order?
A. : This is an extremely unlikely event, but, anyway, we will provide you with highest level service! All you need to do is contact us by e-mail and inform about your problem. Returns are accepted within 30 days. We will make a 100% refund for cigars with quality issues even if one or two cigars are missing (otherwise we're only refunding the cost of returned cigars). Remember to keep the original packaging intact.
Q. : Is there a minimum order?
A. : No. Note, however, that the maximum order limit is $800.
Q. : What about my privacy? Is my personal information protected?
A. : We do not share or grant access to customer data to any party or entity outside our company.
Q. : How safe is to send you my credit card details?
A. : Cheap-cigars-sale.com uses the industry standard, Secure Socket Layer (SSL) encryption, to ensure our online ordering facility is fully secured for credit card transactions. By convention, URLs that require an SSL connection start with https: instead of http:.
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